VREI SĂ DESCOPERI
O EXPERIENȚĂ INEDITĂ?
Pătrunde în lumea Heidi. Bucură-te de fiecare moment petrecut la locul de muncă, în compania colegilor care îți vor oferi suportul lor pentru a te dezvolta în interiorul companiei. O echipă de peste 450 de iubitori ai ciocolatei te așteaptă să păsești cu încredere în această călătorie din lumea Heidi!
VEZI POSTURILE
DISPONIBILE
VREI SĂ DESCOPERI
O EXPERIENȚĂ INEDITĂ?
Pătrunde în lumea Heidi. Bucură-te de fiecare moment petrecut la locul de muncă, în compania colegilor care îți vor oferi suportul lor pentru a te dezvolta în interiorul companiei. O echipă de peste 450 de iubitori ai ciocolatei te așteaptă să păsești cu încredere în această călătorie din lumea Heidi!
VEZI POSTURILE
DISPONIBILE
Customer Service Operator E-commerce
Responsibilities:
Position purpose: Accurate Orders processing from receiving to delivery, for HEIDI CHOCOLAT Online Shop
· Responsible for the entire process of processing orders from the online store - from receiving the order, to delivery to the customer
· Preparation of orders: preparation of products, printing of AWBs, packaging of packages and their delivery to couriers in a timely manner.
· Recording orders received from customers internally
· Relationship with clients and management of requests from them (email, phone);
· Permanent collaboration with colleagues from other departments. Manages the process with other departments for the preparation and delivery of orders.
· Resolving any ambiguities or redirecting them to colleagues when the situations exceed the competencies;
· Checking the status of orders / deliveries;
· Checking and monitoring stocks
· Ensures the logistics and delivery of the order to the customer
Network processing and stock updating
Requirements:
· Romanian (native) and impeccable grammar (writing, speaking)
· English language (average)
· Experience in working with Microsoft Office (Excel is mandatory)
· Excellent communication skills
· Positive attitude, solution oriented
· Customer oriented
· High attention to detail and work accuracy
· Very well organized
· Acting and responding in a prompt and professional manner to all customers inquires
Benefits:
Be part of a successful, fast growing premium chocolate company that is expanding in a number of international markets.
Join into a highly motivated team with a strong emphasis not only on the results, but also on the quality of work and who is guided by clear values.
Be part of a company which is oriented by its vision to become a leading international chocolate brand, with a fast decision making process and an entrepreneurial approach.